persona-customer-support

The persona-customer-support skill provides instructions for managing customer support tasks, including triaging emails, tracking tickets, escalating issues, and scheduling follow-up calls.

16.1K
Installs
5
Use cases
5/10
Quality

Is persona-customer-support safe to install?

Review the source first

Review the source first: our audit of persona-customer-support's source files found 5 shell commands, 0 external URLs, no file writes (high risk). Every command and URL listed appears verbatim in the skill's source. The skill executes shell commands via the gws binary to interact with Google Workspace services.

How we audit skills: our security review methodology.

Who is this skill for?

Support agents and teams using Google Workspace tools.

What can you do with it?

  • Triage support emails using Gmail labels.
  • Convert customer emails into support tasks.
  • Log ticket status updates in Google Sheets.
  • Escalate urgent issues via Google Chat.
  • Schedule customer follow-up calls in Google Calendar.

How good is this skill?

Quality score: 5/10. The skill documentation is clear and provides specific command examples for all listed workflows.

What does the skill file contain?

SKILL.md
# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the ...

Frequently asked questions

What prerequisite skills are required?

The skill requires gws-gmail, gws-sheets, gws-chat, and gws-calendar.

How does the skill handle ticket tracking?

It uses the gws sheets +append command to log ticket status updates in a tracking sheet.

Data sourced from googleworkspace/cli on GitHub. Install counts from skills.sh. The summary and security audit are derived from the skill's source files: every command and URL listed appears verbatim in the source.

Related skills

lark-workflow-meeting-summary

219.7K

Users who need to summarize meeting minutes, generate weekly reports, or review meeting history within the Lark ecosystem

The lark-workflow-meeting-summary skill provides a structured workflow for agents to aggregate meeting minutes from Lark VC, generate summaries, and create or update reports in Lark Docs.

highlarkmeeting-summarylarksuite

programmatic-seo

83.5K

Content strategists, SEO specialists, and marketers building large-scale, data-driven website content

The programmatic-seo skill provides a framework for generating SEO-optimized pages at scale using templates and data. It guides users through keyword research, data sourcing, template design, internal linking, and indexation strategies while emphasizing content uniqueness to avoid search engine penalties.

lowseomarketingcoreyhaines31

ad-creative

64.0K

Performance marketers, growth teams, and advertisers who need to produce ad copy at scale or optimize existing ad creative

The ad-creative skill generates, iterates, and scales ad copy for paid advertising platforms including Google, Meta, LinkedIn, TikTok, and Twitter. It provides frameworks for creating ad headlines, descriptions, and primary text based on product context and performance data.

highmarketingadvertisingcoreyhaines31

gws-workflow-email-to-task

17.9K

Users who manage tasks directly from their Gmail inbox via the command line

The gws-workflow-email-to-task skill converts a Gmail message into a Google Tasks entry using the gws CLI tool.

highproductivitygmailgoogleworkspace