Why can't Heyalo hear my meeting?

Heyalo follows your call through your browser's screen share. If no audio comes through, the usual causes are: the 'Share audio' box wasn't ticked when you shared, you're on a browser that can't capture audio (Safari or Firefox), a Windows audio enhancement is blocking capture, or a tool like NVIDIA Broadcast is holding the speaker.

Does Heyalo work in Safari or Firefox?

Not for meeting audio. Capturing a call's audio is only possible in Chromium browsers on a computer: Chrome, Edge, or Brave. Safari and Firefox can share a screen but send no sound, so Heyalo hears nothing. Open Heyalo in Chrome or Edge.

How do I fix no audio on Windows?

Open Settings > System > Sound > All sound devices, choose your active speakers, and set Audio enhancements to Off. Also quit audio tools like NVIDIA Broadcast, Logitech G HUB, Razer Synapse, or Sonic Studio, then start the session again.

Why does Heyalo say the AI is offline?

That badge means Heyalo can't reach its live service, usually because an ad blocker, privacy extension, Brave Shields, a VPN, or a corporate firewall is in the way. Pause the blocker for heyalo.ai or try a private window with extensions off, then press Retry.

Can’t hear your meeting? Let’s fix it.

Heyalo follows your call through your browser’s screen share. When it goes quiet, it’s almost always one of a handful of known causes, and most take under a minute to sort out. Here’s how to find yours.

A needle-felt laptop opened up for repair, with a tiny hard hat, traffic cone, and toolkit beside it.

Start with the 60-second check

Share again, with audio

End the session and start it again. In the share window, choose your meeting’s tab or window and make sure Share tab audio (or Also share system audio) is ticked before you confirm. This one toggle is the single most common fix.

Share the right thing

Share the tab or window your meeting is actually playing in. If you share something else, Heyalo sees a screen but hears a different room.

Confirm you can hear it too

If your own speakers or headphones are silent, Heyalo will be too. Play any sound to check audio is reaching your computer first.

Still quiet? The cause is usually your browser, a Windows sound setting, or a browser extension. Work down the sections below in order. They’re sorted most-likely first.

Your browser matters more than anything

Capturing a meeting’s audio is only possible in Chromium browsers on a computer. Chrome, Edge, and Brave all work. Safari and Firefox can share your screen but send no sound, so Heyalo hears nothing no matter what else you change.

Chrome
Works
Edge
Works
BraveLower Shields for this site if the AI stays offline
Works
Opera
Works
SafariCan't capture meeting audio
Not supported
FirefoxCan't capture meeting audio
Not supported

On a phone or tablet, screen sharing can’t include audio at all, so use a laptop or desktop.

No sound is getting through

1. Tick the audio box (this is the one everyone misses)

When the share window opens, there’s an audio switch at the bottom. It’s off by default, and without it Heyalo gets a perfectly silent feed. Turn it on before you click Share.

Chrome's screen-share window with the 'Also share system audio' toggle switched on and highlighted at the bottom. — Switch on the audio toggle at the bottom, then click Share.

Which toggle you'll see depends on what you share

On the Chrome Tab view it reads Share tab audio. On the Window or Entire Screen view it reads Also share system audio. Either one works, just make sure it’s on.

2. Windows: turn off audio enhancements

Windows “audio enhancements” can quietly stop apps from reading your speaker output. Switching them off resolves a surprising number of silent sessions.

Path: Settings > System > Sound > All sound devices > your speakers > Audio enhancements > Off

Windows 11 Sound settings with 'All sound devices' highlighted. — System > Sound, then open All sound devices.

Windows 11 All sound devices list with the Speakers output highlighted. — Pick your active speakers under Output devices.

Windows 11 Speaker properties with Audio enhancements set to Off. — Set Audio enhancements to Off.

3. Quit audio-driver apps

Tools that sit on top of your sound card can hold the audio device so the browser can’t read it. If you run any of these, quit them from the system tray and share again:

NVIDIA Broadcast
Logitech G HUB
Razer Synapse
Sonic Studio / Nahimic

4. The permanent fix: release exclusive control

If audio keeps dropping out, stop other apps from locking the device:

Path: Sound settings > your speakers > Properties > Advanced > untick 'Allow applications to take exclusive control of this device'

A needle-felt wall socket with the wooden plug pulled out and the cord hanging loose.

Reload the meeting tab, then start the share again. A tab that reloaded mid-share drops the connection.
Pick the tab or window, not “Entire screen”. It’s the most reliable choice and keeps audio attached.
If the picker never appears, the browser may be blocking screen capture for the site. On Mac, also check System Settings › Privacy & Security › Screen Recording and enable your browser there, then restart it.

Heyalo says the AI is offline

That badge means Heyalo can’t reach its live service, usually something sitting between you and the network.

Pause your ad blocker or privacy extension for heyalo.ai (uBlock Origin, AdGuard, Ghostery, Privacy Badger).
Brave: lower Shields for this site.
Try a private / incognito window with extensions disabled. If it works there, an extension was the cause.
Check a VPN or work firewallisn’t blocking the connection, then press Retry in the session bar.

Still stuck? It’s not you.

A small wooden hand gently pulling one loose thread from a tangled ball of wool.

Some setups are genuinely hard to pin down: a specific speaker, a driver, an extension we haven’t seen yet. If you’ve worked through the steps above and it’s still quiet, it often still works well enough to keep going, so don’t end your call on our account.

And please tell us: email lounge@alomana.com with your browser and operating system and we’ll dig in with you.