customer-billing-ops
The customer-billing-ops skill provides a structured workflow for managing customer billing operations, including subscription management, refund processing, and churn triage using connected billing platforms like Stripe.
Is customer-billing-ops safe to install?
Safe to install: our audit of customer-billing-ops's source files found 0 shell commands, 0 external URLs, no file writes (none risk). Every command and URL listed appears verbatim in the skill's source. This skill acts as a procedural framework for an agent to follow. It does not contain executable code, shell commands, or network request definitions.
How we audit skills: our security review methodology.
Who is this skill for?
Support agents and operators managing customer billing, subscription states, and revenue-impacting issues.
What can you do with it?
- Investigating duplicate subscriptions and accidental charges
- Processing refunds for failed renewals or product issues
- Managing churn risk and cancellation requests
- Auditing billing-related support complaints
- Identifying product gaps in billing portals or self-serve flows
How good is this skill?
Quality score: 5/10. The skill provides a clear, logical, and safe operational framework for billing tasks. It emphasizes safety and classification before action.
What does the skill file contain?
# Customer Billing Ops Use this skill for real customer operations, not generic payment API design. The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send? ## When to Use - Customer says billing is broken, they want a refund, or they cannot cancel - Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk - Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion - Creating or validating a billing portal flow - Auditing support complaints t...
Frequently asked questions
Does this skill automatically process refunds?
No. The skill provides a classification framework to guide the operator in determining the correct action, such as refunding or canceling, before any action is taken.
What billing platforms does this skill support?
The skill is designed to work with connected billing tools, specifically citing Stripe as a primary example.
How does the skill handle customer PII?
The skill includes guardrails that prohibit the exposure of secret keys, full card details, and unnecessary customer PII in responses.
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