customer-journey-mapping-workshop
The customer-journey-mapping-workshop skill guides product managers through the creation of a customer journey map. It uses an interactive, multi-turn process to define personas, scenarios, journey phases, user actions, thoughts, emotions, and improvement opportunities.
Is customer-journey-mapping-workshop safe to install?
Safe to install: our audit of customer-journey-mapping-workshop's source files found 0 shell commands, 0 external URLs, no file writes (none risk). Every command and URL listed appears verbatim in the skill's source. The skill performs passive text generation and interactive facilitation based on user input. It does not execute shell commands or make network requests.
How we audit skills: our security review methodology.
Who is this skill for?
Product managers and cross-functional teams seeking to visualize customer experiences, identify pain points, and align on discovery work.
What can you do with it?
- Running a workshop to map an end-to-end customer experience
- Finding pain points across a user's journey
- Aligning teams on the stages, emotions, and breakdowns in an experience
How good is this skill?
Quality score: 5/10. The skill provides a clear, structured framework for journey mapping. It includes specific examples, anti-patterns, and integration instructions with other skills.
What does the skill file contain?
## Purpose Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions. This is not a feature roadmap—it's a discovery and alignment tool that uncovers where the experience breaks down and where improvements ...
Frequently asked questions
How many questions does the skill ask?
The skill asks up to 5 adaptive questions to gather context and build the journey map.
Can I provide my own research data?
Yes, the skill allows you to paste research data, such as user interviews, support tickets, or analytics, during the initial context-gathering step.
Does this skill replace user research?
No, the skill documentation explicitly states that maps require research input and should not be used as a substitute for user research.
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