customer-success
The customer success skill provides templates and frameworks for managing customer onboarding, health scoring, quarterly business reviews, expansion playbooks, and churn prevention strategies.
Is customer-success safe to install?
Safe to install: our audit of customer-success's source files found 0 shell commands, 0 external URLs, no file writes (none risk). Every command and URL listed appears verbatim in the skill's source. The skill provides templates and logic frameworks for text generation. It does not execute code, perform network requests, or interact with the file system.
How we audit skills: our security review methodology.
Who is this skill for?
Customer success managers and teams managing SaaS client relationships.
What can you do with it?
- Designing structured customer onboarding programs
- Calculating and monitoring customer health scores
- Generating quarterly business review (QBR) presentations
- Identifying and executing expansion opportunities
- Managing churn risk with structured save playbooks
How good is this skill?
Quality score: 5/10. The skill documentation is clear, well-structured, and provides actionable templates for all described capabilities.
What does the skill file contain?
# Customer Success
Comprehensive customer success management covering onboarding, health scoring, QBRs, expansion playbooks, and retention strategies.
## Overview
This skill covers:
- Customer onboarding programs
- Health scoring and monitoring
- QBR (Quarterly Business Review) templates
- Expansion and upsell playbooks
- Retention and churn prevention
---
## Customer Onboarding
### Onboarding Program Structure
```yaml
onboarding_phases:
phase_1_kickoff:
duration: "Week 1"
goals:
- establish_relationship
- set_expectations
- gather_requirements
activities...Frequently asked questions
What metrics does the health score model use?
The model uses four categories: product engagement (40%), relationship (25%), financial (20%), and sentiment (15%).
Does the skill automate email outreach?
No. The skill provides playbooks and triggers for actions like scheduling calls or sending alerts, but it does not perform the actual communication.
What languages are supported?
The skill supports English and Chinese.
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